Support & FAQs


Welcome to the support page of MyZillertal , your online marketplace for unforgettable experiences in the Zillertal! Here you will find answers to frequently asked questions, useful tips and our helpful customer support. Discover the Zillertal and book your next adventure with us!

How to create the ideal support email for fast and efficient help:

We want to help you in the best possible way and process your requests quickly. Therefore, we ask you to consider the following points in your support message:

  1. Subject: Please enter "Support request" as the subject of your e-mail.

  2. Tell us your full name (first & last name).

  3. Let us know your e-mail address(es) with which we can contact you and with which the order was placed.

  4. Tell us the booking number of your order.

  5. System information: Tell us if you used the app or the website. Please also state the browser (e.g. Chrome, Safari) or the smartphone operating system (e.g. Android, iOS) you used to access myZillertal.

  6. Categorise your request: To ensure that your request reaches the right place as quickly as possible, please indicate in your email which of the following categories best fits your request: a. Ski pass/Activcard - mountain railway tickets b. Cancellations c. Booking information d. Other

  7. Text: Describe your request briefly and as precisely as possibly so that we can quickly get an overview and help you in a targeted manner.

Please send your support e-mail with the above information to our support address:

FAQ's for the use of myZillertal

How and when can I reach the support?
How can I pay on myZillertal?
I haven't received a booking confirmation. Is the booking still valid?
How can tickets be cancelled or changed?
Can I cancel a voucher?
How can I register?
How can I delete my account from myZillertal?
Why is my ticket not in the Wallet?

Feedback - is welcome!

Want to tell us what we could do better with the app? Write to us: