Safety Holiday - Information from Zillertal

FAQS - Questions & Answers

Information on Holidays



What safety measures apply in hotels? What are the rules for using cable cars? Sports equipment rental: What rules apply here? What are the rules for using swimming pools and spas? What are the rules for using public transport? Restaurants, mountain huts, bars and cafés: What rules apply?  Answer: You will find answers to all these questions and more on the Corona information pages on WELCOME.TIROL



What is an appropriate face covering? Answer: Wearing an MNP is mandatory from the age of 6 when using our cable cars, chairlifts, drag lifts and magic carpets as well as in all marked areas (e.g. cash desks, access areas, etc.). In all cabins and on chairlifts with weather protection bubbles, only FFP2-masks or masks corresponding to a higher standard are considered MNP’s.

Also in trade and public transport is from 25. January wearing a FFP2-Maske duty. In all other cases, an MNP in the form of a commercially available medical mask, a bandana or similar must be worn.



What is the situation regarding bookings/cancellations/refunds if travel restrictions are introduced again because of Covid 19? Answer: Covid-19 related travel restrictions must prevent you to travel on your intended day of arrival and/or subsequent days, in order for you to be able to cancel your booking free of charge. Here is an example: Your stay is booked from 27.12.2020-02.01.2021 In mid-November, the borders are closed until 01.01.2021. Free cancellation is possible. In mid-November, the borders are closed until 15.12.2021. Free cancellation is not possible, as it is possible to arrive here again as from 16.12.2021. Should a new lockdown come into force during your stay, the unconsumed days will be reimbursed. Here is an excerpt from the Austrian Hotel Contract Conditions: Prevention from arrival 5.7 If the Party is prevented from arriving at the accommodating establishment on the date of arrival since this is impossible due to unforeseeable extraordinary events (e.g. extreme snowfall, floods etc.), the Party shall not be obliged to pay the agreed remuneration for the date of arrival. 5.8 The obligation to pay the remuneration for the booked stay shall revive as soon as the arrival becomes possible again providedt. Details



How can I protect myself as best as possible under travel law when booking accommodation? Answer: We recommend taking out travel insurance for the coming season. Many of our accommodation providers offer Europäische Reiseversicherung (European Travel Insurance) when you make your reservation. This now covers Covid-19 illness, just like any other unexpected serious illness. Go to Europäischen Reiseversicherung (European Travel Insurance). -------------


How many CoV cases are there in Tyrol? Answer: The latest figures on corona infections in Tyrol can be found here.



The European Commission has made an interactive map available on which you can use to find out about applicable travel regulations and measures relating to services and health and safety in the EU member states. The data is updated weekly and is intended to make travel planning easier.



Can I get tested on site? Answer Yes, Corona tests can be carried out for fee on site in some medical practices.  These tests are exclusively for guests who are required to present a test result (e.g. to their employer) because of their stay in Austria.   IMPORTANT: The person to be tested must be Corona symptom free when visiting the doctor’s surgery and register in advance! A corona test can be carried out in the following medical practices:

‚Ė≤ TEST CENTRE IN MAYRHOFEN: Sportclinic Mayrhofen Stillupklamm 830 6290 Mayrhofen Registration for testing must be made online via or by telephone with the Health Advisory Service under 1450.



Which regulations apply to restaurants? Answer:

  • Restaurants may only offer take-out food from 6 a.m. to 7¬†p.m. for collection only, direct consumption in the catering establishment is no longer permitted (exception: canteens and accommodation establishments for the catering of their guests)

  • Food can be delivered around the clock.

‚Ė≤ Contact Tracing in Zillertal -------------


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